This is placeholder policy content — have it reviewed by legal counsel before launch.
Last updated: September 2026
At Solution Physiotherapy, your trust matters as much as your recovery. This policy explains what information we collect when you visit our website, contact us or receive care at our clinic, and how we handle that information responsibly.
Information We Collect
We collect only the information we need to provide safe, effective physiotherapy care and to respond to your enquiries. Depending on how you interact with us, this may include:
- Contact details such as your name, phone number and email address, provided when you book an appointment or send us a message.
- Health and treatment information shared during consultations, including your medical history, referral notes, assessment findings and progress records.
- Appointment preferences such as requested dates, times and services.
- Basic technical information about your visit to our website, such as browser type and pages viewed.
How We Use Your Information
Your information is used to schedule and manage appointments, design and deliver your treatment plan, maintain accurate clinical records, communicate with you about your care and improve our services. We may occasionally send appointment reminders or follow-up guidance related to your treatment. We do not sell your personal information, and we don’t share it with third parties for their marketing purposes.
Medical Information Confidentiality
Clinical records are held in strict confidence. Access is limited to the physiotherapist and authorized staff directly involved in your care. We disclose health information to others — such as your referring doctor or an insurer — only with your consent, or where the law requires us to do so.
Data Security
We apply reasonable administrative, technical and physical safeguards to protect your information against unauthorized access, loss or misuse. Records are stored securely, access is restricted on a need-to-know basis, and information is retained only for as long as clinical and legal requirements make necessary. No method of storage or transmission is completely secure, but we work continuously to protect what you share with us.
Cookies & Analytics
Our website may use cookies and similar technologies to keep the site working smoothly and to understand, in aggregate, how visitors use it. This analytics information does not identify you personally. You can adjust your browser settings to refuse cookies; some parts of the site may work less smoothly as a result.
Your Rights
You may ask to see the personal information we hold about you, request corrections to inaccurate details, withdraw consent for non-essential communications or ask us to delete information we are not legally required to retain. We will respond to any such request within a reasonable time frame.
Contact Us
If you have questions about this policy or how your information is handled, please write to us at solutionphysio6@gmail.com or speak with our front-desk team during your next visit. We’re happy to explain anything in plain language.